Maintenance and Support
To help our clients achieve the maximum return on their investment, ProcessPro’s client-centered support philosophy recognizes that our business will grow and prosper only when our clients are happy with our products and services. We meticulously track every issue our clients encounter and provide ongoing feedback to our development team to ensure continued enhancement of our software.
ProcessPro’s Available Maintenance and Support Plans
ProductAdvantage
A dedicated Project Manager will provide industry leading support and maintenance services alongside our client support team. In a personalized and friendly manner, they will work with you through all aspects of the implementation process, and stay with you as your business transitions into post implementation and ongoing support.
Highlights include:
- New software releases and updates
- Help Desk access
- Self-service internet support
- User forum utilization
- Remote system access capability
ClientAdvantage
Your dedicated Project Manager will provide the highlights of the ProductAdvantage plan, but also ensure you receive premium benefits as this plan goes above and beyond the offerings of other vendors by delivering services that most software companies specifically exclude.
Key advantages include:
All benefits included with the ProductAdvantage plan, plus
- Installation of updates
- System and network consulting
- Data recovery assistance
- User conference discount
- Unlimited web-based video training
- Priority issue resolution
Customized Support
ProcessPro will gladly tailor a support and maintenance plan that meets your company’s unique business needs.